Love’s Secret Necklace – Key & Lock in 925 Sterling Silver

We proudly extend to our customers a Lifetime Color Guarantee, which is expressly intended to preserve and protect the enduring brilliance and distinctive color of your item for the entire duration of its ownership. This guarantee is strictly limited in scope to aspects of natural fading or loss of luster that may occur under conditions of normal and appropriate use, as defined by the accompanying care guidelines. It is important to emphasize that any alterations, damages, or deterioration attributable to accidental incidents, improper handling, negligent maintenance practices, exposure to harsh chemicals, or any other form of misuse are categorically excluded from the provisions of this guarantee. In the event that a claim is submitted, the item will be subject to an evaluation process to verify compliance with the stated criteria, and any determinations regarding eligibility shall be made at our sole discretion.

We offer a 30-day warranty against manufacturing defects. If you receive a defective item, you may return it within 30 days of delivery for a full refund or replacement.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Our charms are designed to be compatible with most bracelets available on the market. You can mix and match them freely to create a combination that reflects your personal style.

If you have any questions about compatibility or need assistance choosing the perfect piece, please feel free to contact us. Our team will be glad to help you.