FLASH SALE: UP TO 70% OFF
+ BUY 2, GET 1 FREE - TODAY ONLY
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Buy 2, Get 1 Free
FREE SHIPPING on order over $79
Summer specials happening now
Add 3 Charms that Tell Your Story to Your Cart
FAQ
Below you'll find answers to some of the most common questions our customers ask before placing an order. If you need further assistance, feel free to contact us at help@lumyajewelry.com.
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- Pre Sale Questions
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Need Help?
If you have a question about your order or need help choosing the perfect charm or bracelet, our team is here for you. Click the button below to chat live with a Lumya specialist. If we're offline, send us an email and we’ll get back to you within 24–36 hours.
Pre Sale Questions
Q: “Are Lumya charms compatible with other bracelets?”
A: Yes, our charms are designed to be compatible with most major charm bracelet brands, including standard 925 sterling silver models.
Q: “What materials are used in Lumya jewelry?”
A: All our pieces are crafted in 925 sterling silver, with some items featuring hand-painted enamel, zircon stones, or anti-allergy plating.
Q: “Can I request a refund or exchange?”
A: Absolutely! We offer a 7-day return or exchange policy after delivery, provided the item is unworn and in original condition. See our full return policy for details.
Q: “Is it safe to wear Lumya jewelry every day?”
A: Yes! Our pieces are nickel-free, hypoallergenic, and made to last with proper care. Perfect for daily wear.
Q: “How long does shipping take?”
A: Standard shipping takes 7–12 business days. Processing time is 1–2 business days. You'll receive a tracking number within 2–3 days.
Q: “How can I get in touch with Lumya for support?”
A: You can reach us anytime at help@lumyajewelry.com. Our team responds within 24 hours, Monday through Friday.
Q: “Can I track my order?”
A: Yes, tracking is available 2–3 business days after processing. You’ll receive the tracking number via email.
Q: “Are your jewelry pieces made with real silver?”
A: Absolutely. All Lumya jewelry is crafted from certified 925 sterling silver and comes with a certificate of authenticity.
Q: “What if I order the wrong size bracelet?”
A: No worries! You can return the item and exchange it for a different size within 7 days of receiving it.
After Your Purchase
Q: “When will I receive my tracking number?”
A: Tracking codes are sent to your email within 2–3 business days after your order is processed.
Q: “My order hasn’t arrived. What should I do?”
A: Please allow 7–12 business days for delivery. If your package is delayed, contact us at help@lumyajewelry.com and we’ll assist you right away.
Q: “Can I return or exchange an item?”
A: Yes. Returns and exchanges are accepted within 7 days of receiving your order, as long as the item is unworn and in its original condition.
Q: “How do I take care of my silver jewelry?”
A: Store your pieces in a dry place, avoid contact with perfumes or lotions, and clean them regularly with a soft cloth.
Q: “Do you offer warranty?”
A: Yes, all Lumya jewelry comes with a 90-day warranty for manufacturing defects.
Q: “Can I modify my order after placing it?”
A: We can modify or cancel your order only within the first 4 hours after it's been placed. Please email us as soon as possible.
Q: “What if I received a defective or wrong item?”
A: We're so sorry! Please contact us with a photo of the issue within 48 hours of delivery. We'll fix it quickly.
Q: “Can I have multi level menu?”
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Q: “Does the theme support variant image?”
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We’re still with you
At Lumya, the experience doesn’t end at checkout. Whether you need help with your jewelry, guidance on care, or support with your delivery — we’re always here to help.
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